Job Description

Overview Join to apply for the Veterinary Hospital Receptionist role at Petco . Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Position Purpose The purpose of this position involves providing excellent customer care to our Vetco Total Care hospital clients. The Concierge represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital. The Concierge is responsible, like all team members, for fostering cohesion and motivation within the practice. Essential Job Functions Assume primary responsibility for answering the practice phone and routing calls appropriately. Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings. Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive. Monitor wait times and make accommodations as necessary during peak/busy times, or when medical staff is dealing with an emergency situation. Participate in the training of new staff members and general dissemination of knowledge as required. Ensure that the waiting area is consistently cleaned and well-stocked with appropriate materials. Confirm all appointments by client’s preferred communication method (phone, email, text) the prior day, and make necessary adjustments. Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied. Other Duties And Responsibilities Perform additional duties as assigned. Nature of Supervision In all activities related to the care and handling of patients and clients, the Hospital Concierge will take direct supervision from the Hospital Office Manager and Hospital Leader on Duty. Planning and Problem Solving The Concierge ensures day-to-day hospital operation is efficient and provides an optimal experience for patients and clients. Responsibilities may include rescheduling appointments and maintaining open communication with clients who may need to wait longer than expected due to unforeseen circumstances. The Concierge must ensure that the scheduled appointment duration is appropriate for the number of pets and health status. Impact This position contributes to the growth of productive practice and upholds a high-quality standard of care. It is critical to ensuring that clients’ first and last impressions of the facility and staff are positive. Qualifications High school diploma is a requirement. Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization. Excellent written and verbal communication skills. Compassionate and sympathetic with the ability to maintain a professional attitude during emotional and stressful situations. Exceptional telephone and computer skills. Team player willing to learn new techniques and treatments, offer creative ideas, and accept change. Preferred: Previous experience using a Practice Management System. Work Environment Job duties are conducted in the Vetco Total Care full-service veterinary hospital. May involve bending, kneeling, lifting up to 30 pounds, and standing for long periods. A large amount of time is spent in direct contact with clients and their pets. Compensation and Benefits Salary Range: $15.00 - $22.80 per hour. The pay ranges are presented in accordance with state-specific regulations and may differ in other areas. Actual pay depends on position, location, experience, and applicable state or local minimum wage laws. For more details on Petco Total Rewards (health and financial benefits, 401K, incentives, PTO) see the Petco careers benefits page. Equal Opportunity Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. Job Function Health Care Provider Industries: Retail To translate this webpage to Spanish or other languages, refer to browser translation options within your browser. #J-18808-Ljbffr Petco

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