Desktop Support Engineer Job at AceStack LLC, Houston, TX

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  • AceStack LLC
  • Houston, TX

Job Description

Role - Desktop Support Engineer

Location: Houston, TX (Onsite)
Contract


Job Description


We are seeking an experienced Desktop Support Engineer to provide technical support for end-users, troubleshoot hardware/software issues, and ensure smooth IT operations within the organization.


Key Responsibilities

  • Provide Level 1 / Level 2 desktop support to end users for hardware, software, and network issues.
  • Install, configure, and maintain Windows 10/11 desktops, laptops, and peripherals .
  • Troubleshoot issues related to Microsoft Office 365, Outlook, Teams, and other enterprise applications .
  • Manage user accounts, permissions, and access in Active Directory .
  • Support printers, scanners, mobile devices, and conferencing systems .
  • Handle ticketing systems (ServiceNow, Remedy, or similar) for incident and request management.
  • Perform system imaging, device deployment, and asset management .
  • Assist with network connectivity issues (LAN/Wi-Fi/VPN) .
  • Maintain documentation for troubleshooting procedures and solutions.

Job Tags

Contract work, Work at office

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