Job Description
What You'll Do
As a Youth & Family Support Specialist, you'll partner with a Master's Level Home-Based Clinician to help children, youth, and families who are at risk and/or have a history of psychiatric or substance use disorders. This role exists to strengthen engagement, improve follow-through on care plans, and connect families to the right supports.
Key responsibilities include providing clinical support and case management, coordinating with referral sources (including DCF, DMH, schools, and other providers), documenting and tracking service needs, and collaborating with internal teams to keep care organized and responsive. Required qualifications/skills:Your day as a Youth & Family Support Specialist starts by reviewing referrals and coordinating next steps with your Clinical Supervisor and the home-based clinician. You'll spend much of the day in the community-traveling to meet families in person, adjusting plans when schedules change, and staying reachable for quick check-ins.
Between visits, you'll connect with schools, state agencies, and other providers to align services, then return calls and messages so families aren't left waiting. You'll keep notes and records current, flag urgent needs to the team, and make sure handoffs are clear. By late afternoon, you'll regroup with colleagues to confirm upcoming appointments, troubleshoot barriers (transportation, communication, system navigation), and set priorities for the next day-ending with a plan that keeps families moving forward....The Role: As an Online Chat Support Representative, you will be the first point of contact for our customers, providing them with timely and effective support through online chat channels. You will be responsible for addressing customer inquiries, resolving issues,...
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