Support & Content Moderator Job at Bindr®, Pittsburgh, PA

L1MwaDJsazZTd1NndWxZMm85Mlh4WEE2UFE9PQ==
  • Bindr®
  • Pittsburgh, PA

Job Description

About Bindr

Bindr is a dating and community app built for the LGBTQIA+ community, with a thriving user base of 400,000+ members. We care deeply about giving our users a safe, welcoming, and well-supported experience — and that starts with great customer support.

The Role

We're looking for a part-time Customer Support Specialist to help maintain the support systems we already have in place. This is primarily a maintenance role: responding to user inquiries, working through tickets, and keeping our help resources up to date using Zendesk. The workflows are already established — we need a reliable, friendly person to keep them running smoothly.

This is a great opportunity for an internship, or for someone looking to break into customer-facing / customer success work and build hands-on experience.

What You'll Do

  • Respond to user inquiries and resolve tickets through Zendesk
  • Maintain and follow our existing support processes and macros
  • Escalate technical or sensitive issues to the right team members
  • Help keep help-center articles and canned responses current
  • Flag recurring issues and user feedback to the team

What We're Looking For

  • Hands-on experience with Zendesk (or a similar helpdesk platform)
  • Clear, friendly, and empathetic written communication
  • Reliability and good judgment working independently
  • Comfort handling sensitive user situations with discretion
  • No formal degree required — attitude and communication skills matter most

Please Note

Bindr is an 18+ dating app. This role involves reviewing and responding to user reports and content that may be mature or sexually explicit in nature. We're looking for someone who is comfortable engaging with adult themes professionally and without judgment.

Details

Type: Part-time, 5–10 hours per week

Location: Fully remote

Ideal for: Internship or entry-level candidates

Compensation: $12 - $18/hr

How to Apply

Please apply here and answer all questions honestly and effectively. We're looking for people that pay attention to details and always answer truthfully.

Job Tags

Part time, Internship, Remote work, 10 hours per week

Similar Jobs

Samsara

Senior Software Engineer, AI Platform Job at Samsara

 ...from a past call, or content that wins deals. As a Senior Software Engineer, AI Platform, youll lead the design and development of core...  ...teams to shape shared execution patterns, define platform contracts, and evolve the foundations that support S+Engine and future... 

Nordic Knots Inc.

Lighting Designer Job at Nordic Knots Inc.

Lighting DesignerWe are searching for a design driven Lighting Designer with a refined aesthetic point of view, strong material sensitivity and the ability to translate ideas into beautifully resolved products. You should have strong hands on capability, technical confidence... 

HDMZ

Digital Marketing Manager Job at HDMZ

 ...Summary The Digital Marketing Manager is responsible for leading marketing campaigns from the idea stage through to their execution...  ...with a high degree of accuracy Strong knowledge of current Inbound and Demand Gen best practices and how to leverage various elements... 

PlayStation

Senior Game Designer (Combat) Job at PlayStation

 ...Naughty Dog has been crafting best-selling, critically acclaimed games that constantly push the boundaries of narrative, gameplay, and...  ...and the titles we craft together. What you will do: Pitch, design, implement, and own enemy NPC archetypes Work with AI... 

malcolm stogo inc

Baker / Pastry Chef Job at malcolm stogo inc

 ...professional knowledge In depth knowledge of sanitation principles, food preparation and baking techniques and nutrition Working...  ...salary range based on your experience that is a cut above any other restaurant or foodservice organization To learn from the premier ice cream...