Job Description

Inbound Customer Service Representative (Emergency Roadside) It's fun to work in a company where people truly BELIEVE in what they are doing! We’re committed to bringing passion and customer focus to the business. Location : Remote Compensation & Perks Competitive Salary: Starting pay of $18.00/hr., plus incentives*(based on performance). Comprehensive Training : Paid training to ensure you are fully prepared for success. Comprehensive Benefits Package: Includes 401K, medical, dental, vision, and life insurance. Cell Phone Benefits : $25/month per line - unlimited talk, text, and data (restrictions may apply). Referral for Life Program: Earn a residual bonus every pay period. No limits on payouts. Career Growth: Opportunities for advancement within the company. Company-Provided Equipment: All necessary equipment will be provided. Work-from-Home Convenience : Save time, money, and reduce your environmental footprint. Inclusive Culture : We are an Equal Opportunity Employer, including individuals with disabilities and veterans. Key Responsibilities Customer Assistance: Handle inbound calls from customers who are stranded and need roadside assistance for rental vehicles. Problem Solving: Assess each situation to determine the best solution, such as arranging for towing, dispatching roadside assistance, or providing other necessary support. Service Coordination: Coordinate with service providers to ensure timely assistance to the customer. Follow-Up: Ensure that customers receive the required help and follow up to guarantee their safety and satisfaction. Documentation: Maintain accurate records of all customer interactions and services provided. Qualifications Customer Service Skills: Proven ability to provide patient, empathetic, and effective customer service. Communication: Strong interpersonal skills and the ability to build rapport with customers during stressful situations. Shift Flexibility: Availability to all shifts, including overnight shifts, weekends and holidays within Contact Center hours (Monday - Sunday) based on business needs. Excellent verbal and written communication. Strong attention to detail and organizational skills. Education: High School Diploma or GED. Background Check: Must pass a background screening upon offer of employment. Typing Skills: Minimum typing speed of 30 WPM/ 80% accuracy. Assessments: Candidates must pass a computer assessment with a score above 80% prior to interviewing. Commitment: Must attend and complete 100% of the training within the first 90 days. Experience Requirements Previous customer service experience in a fast-paced, phone-based or customer-facing environment. At least 1 year of customer service experience (call center or customer facing) in a single role. Success Factors for Working from Home Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise (e.g., children, pets, and others). Ergonomics : A comfortable desk and chair setup that allows for the proper installation of necessary equipment. Reliable Internet Connection : Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream. Quiet, Distraction-Free Workspace : A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions. Tech-Savvy : Comfort with technology and ability to learn new systems quickly. Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment. Communication Skills: Strong verbal and written communication skills, especially in a virtual setting. Adaptability : Ability to adapt to changing technologies and procedures while working remotely. Why Join Us? If you're looking for a rewarding customer service role where you can make a tangible impact while working from the comfort of your own home, VXI is the perfect place for you. Join us and be part of a thriving, supportive team that values professional growth and customer satisfaction! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! #J-18808-Ljbffr

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