Job Description
General Information City Washington
State/Province District of Columbia
Country United States
Date Tuesday, May 5, 2026
Working time Full-time
Ref# 20039332
Job Level Individual Contributor
Job Type Experienced
Seniority Level Entry Level
Currency USD - United States - US
Annual Base Salary Minimum 29,760
Annual Base Salary Maximum 59,520
The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirements About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at
Job Summary: The Service Delivery Associate plays a critical role in executing on-site customer solutions, including mailroom services, print and document operations, and administrative support tasks, ensuring service excellence and customer satisfaction.
Primary Responsibilities: - Operate office and production equipment (e.g., printers, scanners, inserters, fax machines) and ensure optimal performance.
- Perform scanning and some large format print.
- Support document preparation, printing, and finishing (e.g., stapling, binding, laminating).
- Maintain accurate logs and documentation for billing, meter reads, and production jobs.
- Ensure compliance with Service Level Agreements (SLAs) and promptly escalate issues.
- Monitor supply inventory and perform replenishment as needed.
- Deliver excellent customer service and act as a key daily contact for client interactions.
- Use Microsoft Office tools and internal systems to complete administrative and reporting tasks.
Skills and Qualifications: - Strong interpersonal and communication skills.
- Ability to multitask and manage priorities in a fast-paced environment.
- Functional knowledge of Microsoft Office (Word, Excel, Outlook).
- High attention to detail and organization.
- Ability to work independently and problem-solve operational issues.
- Comfortable with light physical tasks (e.g., lifting up to 50 lbs, standing for extended periods).
Education and Experience: - High School Diploma or equivalent required.
- 1+ year of experience in customer service or operations support preferred.
- Training on Xerox systems and equipment will be provided.
What We Offer: • Competitive compensation (hourly compensation and applicable overtime)
• Comprehensive benefits offerings (including medical, dental, vision, life insurance)
• Retirement Plan - 401k
• Paid holidays, personal choice days, and paid time off
• A culture that offers flexibility and a healthy work life balance
How We Set You Up for Success: • Hands-on training of Xerox equipment and all aspects of the delivery driver / installation specialist role and responsibilities
• Job shadowing to thoroughly prepare you to make deliveries and perform installations independently
• Ongoing career development training
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Job Tags
Hourly pay, Full time, Work at office, Local area