Job Description

IT Help Desk Technician

At Redpath, you'll be valued for who you are and supported in where you're going. We've created a culture rooted in trust, teamwork, and genuine relationships, where caring is at the core of how we treat each other and our clients. You'll do meaningful work here with people who bring a positive, solution-focused mindset to every challenge. Our team is proactive in all we do, taking initiative, clearing roadblocks, and staying ahead for our clients and each other. Here, your voice matters, your growth is a priority, and your work drives real impact. We're driven to improve, grow, and deliver excellence together, personally and professionally. This isn't just a job. It's a place to build a career and a community.

Responsibilities

• Provide end user computer and first level help desk support to resolve computer hardware and software issues
• Deploy, configure, and manage endpoint hardware including desktops, laptops, and mobile devices using remote management tools, such as N-able, PDQ Connect, and SmartDeploy
• Install, update, and administer software including Microsoft 365 Office, cloud-based applications, and firm-specific tools including Thomson Reuters GoFileRoom and Engagement Manager
• Answer, troubleshoot, document and escalate support calls as needed
• Track and maintain IT asset inventory, including hardware lifecycle and software licensing

What You Need to Be Successful

• Associates or Bachelor's Degree in computer related area, or commensurate work experience in relevant areas
• Hardware knowledge – Desktops, laptops, printers and other peripherals
• Software knowledge – Microsoft Windows 11, Microsoft 365 (Teams, SharePoint, OneDrive, Outlook), and cloud-based platforms
• Strong written and verbal communication skills; able to communicate in a professional manner across all functional business areas, both local and remote
• Capacity to manage multiple tasks
• Positive attitude and willingness to work in a team environment

Other

• On occasion this position will require local travel to other sites depending on business needs

About Redpath and Company:

• Caring - We show genuine care for our clients and colleagues through meaningful relationships, collaboration, and a constant commitment to adding value in everything we do.
• Proactive - We take initiative, resolve potential obstacles, and are intentional with solutions provided to stay ahead of challenges and opportunities for our clients.
• Positive - We cultivate a solution-oriented culture that embraces change, encourages collaboration, and thrives in the face of challenges.
• Driven - We maintain an unwavering focus on excellence, consistently improving and delivering beyond expectations across all our projects.

Redpath and Company helps clients make more informed decisions that contribute to their financial well-being by providing proactive, innovative, and value-driven CPA and advisory services for closely-held businesses, private equity, government entities, and nonprofit organizations. Core commercial industries served include manufacturing and distribution; construction, real estate, and engineering; and technology. Areas of service expertise include audit and assurance; personal, business, and international tax; state and local tax; sales and use tax; and succession and estate planning. Redpath also guides clients throughout the entire business life cycle with performance optimization and process improvement; M&A advisory, including corporate and deal strategy, due diligence (financial, tax, operations, and IT), financial modeling, and M&A integration; accounting and management outsourcing; and valuations. The firm was founded in 1971. With offices located in St. Paul and White Bear Lake, Minnesota, the firm ranks as one of the top CPA and advisory firms in Minnesota. Redpath is a member of HLB International, a global network of independent advisory and accounting firms.

• Medical, Dental, and Vision plans
• HSA and FSA
• Voluntary Long-Term Disability
• Company paid Short-Term Disability
• Paid parenting leave
• 401k plan with company match after 6 months of service

Redpath and Company is an equal opportunity employer, and we use E-Verify to confirm the identity and employment eligibility of all new hires.

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