Job Description
The Intake Screener independently manages inquiries, performs admission assessments, and provide information to individuals seeking services offered at Rogers Behavioral Health (Rogers).
1. Accomplish the following pre-admission steps:
- Evaluate incoming inquiries to determine and explain the next step to accessing care at Rogers.
- Complete Admission assessments with potential patients and/or their representatives.
- Demonstrate understanding and explanation of admitting processes.
- Understand clinical criteria necessary for admission to Rogers' programs.
- Describe levels of care within Rogers to potential patients and/or their representatives.
- Gather demographic and insurance information of potential patients and/or responsible representatives.
- Understand how to utilize and explain Rogers' contracted payor listing.
2. Complete all documentation steps for each inquiry and assessment.
- Ensure all inquiries are entered in the designated system and all necessary information is captured.
- Ensure referral source information is obtained and entered for each inquiry.
- Ensure all clinical information is entered accurately into admission assessment tool.
3. Adhere to department standards as it relates to performance measures.
- Ensure quality of call meets department standards.
- Ensure productivity meets department standards.
4. Connect potential patients and/or their representative with outside resources when indicated.
5. Collaborate with internal departments and external facilities/referents as it relates access to care.
6. Participate in the On-Call, weekend, and holiday schedule, as assigned.
7. Complete other duties as assigned by Admissions leadership.
8. Understand and apply policies and procedures in accordance with external regulatory agencies:
- Including, but not limited to: Joint Commission, Health Information Portability and Accountability Act (HIPAA), Emergency Medical Treatment & Labor Act (EMTALA), 42 Code of Federal Regulations (CFR) and other regulatory agency compliance regulations.
- Attend and participate in development opportunities to increase involvement and awareness of regulations.
9. Promote department goals and Mission of Rogers Behavioral Health:
- Comply with Rogers culture agreements and all Hospital's policies and procedures.
Additional Job Description: Education/Training Requirements: - High School Diploma required
- Bachelor's degree preferred (in human services related field)
- Minimum of 2 years' experience in a health care setting strongly preferred
- Customer service experience required.
- Completion of required trainings under Rogers' policies.
- Electronic medical record software experience, preferred.
- Computer skills (including but not limited to: utilizing multiple platforms, Microsoft applications, basic troubleshooting) required.
- Knowledge of medical terminology preferred.
Schedule: Monday, Tuesday, Thursday, Friday, and Saturday 8:30 am - 5:00 pm
With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:
- Health, dental, and vision insurance coverage for you and your family
- 401(k) retirement plan
- Employee share program
- Life/disability insurance
- Flex spending accounts
- Tuition reimbursement
- Health and wellness program
- Employee assistance program (EAP)
Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit
Transparency in Coverage (uhc.com)
Job Tags
Monday to Friday, Weekend work