Job Description

Front Desk Agent

The purpose of the Front Desk Agent is to provide the utmost in service to hotel guests and staff while accommodating their needs/requests yet also balancing the interest of the hotel. The Front Desk Agent will maintain the hotel standards set forth by Hilton by coordinating with other departments as necessary to fulfill the high expectations of our guests and patrons.

Responsibilities:

• Check guests in and out of the hotel - make future reservations when necessary
• Post and rebate room, tax, and other miscellaneous charges to guest accounts
• Able to handle hotel phone system, transfer calls, and take messages for guests and hotel staff
• Place, modify, and cancel guest reservations, inputting same into computer while noting any special requests
• Maintain daily an accurate inventory of available rooms
• Coordinate with other departments to fulfill special guest requests
• Communicate hotel facilities and services to guests at check-in
• Must be able to provide information regarding local area facilities for guests
• Provide information regarding the Brand Rewards program
• Responsible for maintaining hotel key security system
• Administer guest safe deposit boxes
• Maintain cleanliness and orderliness of front desk and lobby area
• Know how to properly handle wake-up calls
• Open and close shifts - make accurate cash drops
• Notify housekeeping and maintenance of any reported problems in guest rooms or on hotel grounds
• Distribute mail to guest boxes as well as to hotel staff.
• Maintain an inventory of special guest service items such as roll-aways, cribs, etc.
• Track status of rooms used for site tours or out-of-order for maintenance

Requirements:

• High School Degree or GED
• Previous Front Desk Experience preferred
• Read and Communicate Clearly
• Previous Customer Service Experience required
• Computer Proficiency

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