Desktop Support Technician Job at The Judge Group, Fort Morgan, CO

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  • The Judge Group
  • Fort Morgan, CO

Job Description

Our client is currently seeking a Desktop Support Technician


Working days: Monday to Wednesday
Timing: 8 AM to 5 PM

  • Provide Level 2 desktop support for end users, handling incidents and requests escalated from Level 1 support.
  • Deliver in-person (walk-up/onsite) and remote technical support as required.
  • Diagnose, troubleshoot, and resolve hardware and software issues on Windows desktops and laptops.
  • Perform break/fix support, including component-level repair of PCs and peripheral devices, while delivering concierge-level customer service.
  • Deploy, configure, and upgrade new and replacement PC equipment, including data migration and user setup.
  • Act as hands-and-feet support for data room and infrastructure devices, following instructions from specialized teams (Network, Windows/Intel, Applications, etc.).
  • Triage reported issues to identify root cause and determine appropriate resolution paths.
  • Coordinate with OEM vendors to facilitate warranty repairs or device replacements.
  • Maintain accurate records of PC inventory, replacements, repairs, and asset lifecycle data.
  • Proactively update service tickets and communicate status and resolution details to end users.
  • Ensure all services are delivered in alignment with defined Service Level Agreements (SLAs).
  • Use the Remedy ticketing system to manage incidents, service requests, and documentation.

Job Tags

Remote work

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