Job Description
- Desktop support role with a mid-sized law firm
- Tier 1 and Tier 2 support
About Our Client This opportunity is with a reputable law firm in NYC.
Job Description - Provide courteous, effective, and timely technical support for end users with questions or problems about the SGR computer, telephone, and remote access systems.
- Provide management escalation and end-user notification of IT problems as needed.
- Develop and maintain an expert knowledge of all aspects of the SGR technical environment.
- Ensure that all support calls received are resolved to the end user's satisfaction.
- Accurately and extensively document all support calls through the firm's ticketing system.
- Perform relocation of existing equipment to support user moves and installation for new users.
- Maintain the inventory of all SGR's production computer hardware.
- Set up and support the firm's video conferencing and audio-visual systems.
- Provide on-call technical support and resolution after hours-including nights, weekends, and holidays as required.
- Report observed problem trends or common user frustrations to the supervisor.
- Deploy, support, and troubleshoot firm hardware, including but not limited to PCs, laptops, printers, and phones.
- Perform other departmental duties as the supervisor requires in support of the IT department.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans, and all other qualified applicants.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant A successful Desktop Support Technician should have:
- Experience supporting Windows 10/11, iManage Document Management System (or similar), and Microsoft Office suite, as well as experience in a virtual Support Center environment.
- Understanding of network LANs and WANs in a Microsoft environment.
- Hands-on experience supporting desktop peripherals.
- Remote access technologies such as VPN and VMware Horizon.
- Strong mobile support skills for iOS and Android devices.
What's on Offer - Opportunities to work in a collaborative and supportive professional services environment.
- Exposure to advanced technologies and ongoing learning opportunities.
- Potential career growth within the technology department.
If you are a results-oriented Desktop Support Technician looking to make an impact, we encourage you to apply today!
Contact
Alex Rawa
Quote job ref
JN-042026-7001698
Job Tags
Work at office, Local area, Remote work, Relocation, Night shift