Desktop Support Engineer Job at Hallmark Global Solutions Ltd, Irvine, CA

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  • Hallmark Global Solutions Ltd
  • Irvine, CA

Job Description

Job Title: Desktop Support Technician


Experience:3-5Years


Work Location: Irvine CA and Fort worth TX.(onsite position from Day 1)


Work Mode: Onsite - 5 Days a Week Work from Office (mandatory)

Job Summary


The Desktop Support Technician provides high-level technical support for end users, ensuring reliability, security, and performance of end user devices and applications. This role supports a diverse user base, including executives and VIPs, and requires strong customer service and technical troubleshooting skills.


Essential Duties

  • Resolve Service Desk incidents and requests within SLA
  • Provide face-to-face and virtual end user support
  • Deploy systems, equipment, applications, and updates
  • Troubleshoot WAN/LAN/Wi-Fi issues and support infrastructure projects
  • Manage hardware inventory and coordinate replacements
  • Support telephony, video conferencing, and breakroom equipment
  • Maintain documentation and knowledge base articles
  • Provide end user training as needed
  • Maintain AD/Entra ID profiles, groups, and access provisioning
  • Identify automation opportunities to improve support operations
Required Experience
  • 3-5+ years as a Desktop Support Technician
  • Experience supporting 300-500+ user environments
  • 2+ years hardware troubleshooting in manufacturing (preferred: medical device)
  • 2+ years Active Directory maintenance
  • Experience supporting executives and VIPs
  • Hands-on support for Windows 10/11 and macOS
Skills & Certifications
  • CompTIA A+ or MCDST preferred
  • Bachelor's degree in a technical discipline required
  • Strong analytical and problem-solving skills
  • Excellent communication and customer service skills
  • Adaptability and willingness to learn evolving technologies
Technical Skills
  • OS: Windows 10/11, macOS, basic Linux
  • Suites: O365, SharePoint, G Suite, Exchange
  • Endpoint tools: Intune, JAMF, SCCM, NinjaOne
  • Identity: AD, Azure AD
  • Networking: TCP/IP, DNS, DHCP, VPN, 802.1x
  • Ticketing: ServiceNow, Jira Service Management
  • Hardware: PC/Mac, mobile devices, peripherals.

Job Tags

Work at office

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